Maximising intranet user experience should be at the core of your solution and should encompass all of the learnings you gathered during your stakeholder interviews, surveys and desktop research. This blog explains what intranet usability is and how to ensure your intranet solution will benefit your end users. For more guidance on managing your intranet project, download our free guide.
According to Neilsen Norman intranet usability is a quality attribute that is widely used to help evaluate how easy user interfaces are to use. It’s also used to describe the method of improving ease of use during the intranet design process.
Neilsen Norman go on to detail the 5 quality components of usability as being:
There is more to creating a positive intranet user experience than design alone. Before you even start to think about the end solution, good intranet usability will only be possible if you know what it is you are trying to achieve. Your intranet’s usability could be enhanced by:
The biggest takeaway from this, is that if you want to create a great intranet user experience, you need to invest the time to use your expertise and insight and that of your intranet steering committee to create the solution that fits your business. To find out more about Sorce and how we can help join us at one of our events.