John Nicklin 6 July 2026 4 min read

How to Keep Every Employee Informed: Why Traditional Communication no Longer Works

How to Keep Every Employee Informed: Why Traditional Communication no Longer Works
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Imagine spending hours crafting the perfect internal communication, only to discover that a large proportion of your workforce never saw it.

For many organisations, this is a daily challenge.

While office-based employees may have easy access to email, Microsoft Teams and SharePoint, frontline and deskless workers are often much harder to reach. Whether they're on a shop floor, working in healthcare, travelling between sites or out in the field, they can easily miss important updates that affect their role, wellbeing and engagement.

The result? Inconsistent communication, lower engagement and employees who feel disconnected from the organisation.

The communication gap is growing

Today's workforce is more diverse than ever before. Hybrid working, remote teams and frontline employees all have different communication needs, yet many organisations continue to rely on channels that simply don't reach everyone.

Some of the most common challenges include:

  • Employees without a company email address

  • Information being shared across multiple disconnected platforms

  • Important updates getting buried in inboxes

  • Managers becoming the only communication channel for frontline teams

  • Employees feeling disconnected from company news, culture and strategy

When employees don't receive the right information at the right time, it can impact productivity, engagement and even compliance.

So, how do you reach everyone?

The most successful organisations are moving towards a more inclusive approach to internal communication, one that ensures every employee, regardless of where or how they work, has equal access to important information.

This means creating digital workplaces that are accessible on any device, delivering targeted communications to the right audiences and making it simple for employees to stay informed wherever they are.

If you're looking for practical ideas to improve communication across your organisation, we'd love you to join our upcoming webinar:

How to Keep Every Employee Informed, 9th of July at 10 am

During this session, we'll discuss:

  • Why traditional communication methods often fail

  • The unique challenges of communicating with frontline and deskless workers

  • Practical ways to improve employee engagement through better communication

  • How to create a connected digital workplace that reaches every employee

  • Real-world examples and best practices you can apply in your own organisation

Whether you're responsible for Internal Communications, HR, IT or Digital Workplace strategy, this webinar will provide practical insights you can put into action immediately.

Register here to secure your place:

We look forward to seeing you there and helping you build a communication strategy that truly reaches every employee.

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John Nicklin

Keeping an eye on future work trends and anticipating our product response, John keeps at the forefront of intranet innovation.

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