Several months ago I was asked to help a large multinational corporation identify the requirements for their global intranet. As with all big projects the question “where do we start?” was one of the first thoughts that went through people’s minds.
On the face of it it’s a big project….so how did we take it forward? The straight answer was one chunk at a time. The first thing our client needed to know was to understand the politics. This was important as there will be key drivers and expectations from all sides. I needed to find out who was in charge and what they expected the outcome to be.
We worked through the key drivers and objectives and everyone signed up to and agreed with the outcome we were all trying to achieve, a single global intranet. I then started to define the team and assigning responsibility, whilst considering how we work across boundaries and time zones with a weather eye on language.
We decided to conduct Stakeholder interviews in which we;
Multiple content audits were necessary. Some content was in an HR system, some in SharePoint and the network. I was to discover more during the interviews….
It was important to know the;
At this point we have content that is in scope and relevant to the ‘selected’ user journey. Now we needed to test with a wider group.
In the next blog I will talk about what happened next. How we started to think more about the brand of the Intranet leading into implementation, training, adoption and planning for the future. To help further I’ve created a suite of free “Uncovering your intranet opportunities” Videos and documents which may offer further insight into your intranet journey and the importance of understanding your users.
As intranet software and consultancy providers our software powers the intranet and extranet for hundreds of organisations. Our clients cover a wide range of sectors from finance to manufacturing, not for profit organisations (such as charities and housing associations) as well as local authorities and other public sector agencies.