Paula Darch 30 April 2018 4 min read

Getting the most from your intranet feedback

Getting the most out of your intranet feedback

Reviewing your intranet and getting feedback from your end users is crucial. You may have already conducted stakeholder interviews, intranet surveys and an intranet review but knowing how to collate, understand and utilise this information can be difficult. This blog explains what to do with this information and what the next steps are. For more help with your intranet project download our free guides

No matter how great you think your intranet appears to be, intranet reviews will nearly always identify areas that could be improved. These could range from a few minor tweaks or the need for a completely new intranet. This feedback is a positive thing. It means your colleagues have engaged with you and it may be the first time the whole organisation has had the chance to give feedback of your current intranet platform.

Top Intranet Review Outcomes:

  • Low employee engagement from across the organisation
  • Missing functionality business critical to specialist teams
  • Design issues - The look and feel of the intranet doesn’t reflect the organisation
  • Disorganised information - The document management system has lost its way and important documentation is being duplicated
  • Lack of information security - Time may have highlighted the need for greater security for internal documentation
  • Poor software performance - Constant bug fixing and upgrades can quickly downgrade the perception of the intranet amongst colleagues
  • Weak intranet governance - Time and feedback has shown that your intranet needs greater guidance in terms of roles, responsibilities, policies, guidelines, overall strategy and support

Where to go from here?

When faced with feedback, it can be very tempting to get carried away with regards to what you want to implement right away but it is important to take a step back and evaluate all the details. It is important to break the project down into manageable chunks.

The best thing to do is prioritise your intranet content and fresh ideas based on its potential Return on Investment (ROI) and business need. Here at Sorce, we tend to work with clients to assess what can realistically be implemented at each phase.

Working with a client, we’ll take items of content and fresh ideas, write them on post-it notes and place them on a graph based on level of priority and the timescales within which they need/wish to be implemented. During this process we’ll discuss realistic timeframes and which applications will offer them quick wins during the project’s first phase.

By focussing on the most pressing areas first, you’ll be able to deliver a solution to staff much quicker, so they’ll be able to start benefitting from efficiencies right away.

Reviewing your intranet can be a daunting process and you will have already undertaken so much work. We’ve experienced hundreds of intranets of all shapes and sizes and are skilled at helping uncover opportunities to improve engagement and business processes and are on hand to assist in the next stages. To find out more about how we can help, get in touch or join us at one of events.


Paula Darch

Paula is our marketing whizz and is passionate about intranet engagement and getting the most out of your intranet software.