Martin Miles 23 August 2011 2 min read

Interaction design

Interaction design is the path your users take to get to the information they need. This helps to design a more functional navigational structure which relates to how users interact with content and tasks. Information can then be found quicker, increasing the efficiency and productivity of intranet users.

Interaction Design also assesses the overall emotional response that your site generates. If you make your site appealing to your users they will keep coming back to use the intranet.

Intranet Design enables you to prioritise your intranet goals by assessing user needs:-

What type of users do you have?

You may have technical users, non technical or a mix of both. You will need to take into account the needs of all your intranet users. You may have lots of remote workers or none at all. What works for technical employees may not work for non technical.

You want to ensure that your intranet appeals to all of your users.

How will your site be accessed?

Will the intranet be viewed on PCs, or mobile phones? You will need to assess how user friendly each version is.

Once you have assessed your overall needs, you will need to test out the structure with your staff.


There are many different ways to test out your design. A couple of these are:-

  • Paper prototyping – sketching out how you want each page to look.
  • Wire framing – a diagram of navigation and content.